Perform best in class treatments, lead full spa treatment preparation and delivery of full catalog of spa services. Show off our amazing products by demonstrating their unique benefits and features. Connect with customers and clients and identify their needs by listening attentively and asking open-ended questions. Customer and Client Experience: Consistently deliver a world-class customer experience to every customer and client who walks through our doors.Get ready to make waves both in the treatment room and on the sales floor! Your expertise will shine as you educate customers about our products, recommend personalized skincare solutions, and inspire them to indulge in our rejuvenating treatments. In addition to providing exceptional spa treatments, you will also be a sales superstar! When spa treatments are not booked, you will actively collaborate with our passionate team on the store floor, driving sales and attracting traffic to the spa. Take ownership of your results and actively work to grow your contribution to the store’s overall sales. Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals whether on the store floor or on the spa floor. Your dedication to exceptional customer service, combined with your expertise, enables you to create unique and memorable experiences that leave a lasting impression on our customers. We encourage you to go above and beyond, providing personalized recommendations, going the extra mile to ensure every client feels seen and valued. Sharing your knowledge and experience, you inspire and uplift your fellow team members, creating a positive and empowering atmosphere.Īt LUSH, we believe in putting ourselves in the customer's shoes and considering what would truly make their day. You cultivate strong relationships with your coworkers, fostering a collaborative and supportive environment where everyone thrives. Your role extends far beyond skincare expertise - you are a valued member of our team, contributing to the overall excellence of the store in both sales and operations. Your deep knowledge and understanding of our offerings empower you to provide exceptional customer consultations, product demonstrations, and spa services that leave a lasting impression. As an Esthetician at Lush, you are not just a skincare expert, but a true connoisseur of our brand and products.
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